Terms of Service

These Terms of Service govern your use of the Salengin platform. By subscribing to or using our services, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

1. What we provide

Salengin is a hosted retail commerce platform. Depending on the plan and modules you subscribe to, it includes a branded online storefront on your own domain, a product catalogue with per-variant inventory, order management with fraud scoring, a point-of-sale counter, and related business modules. Hosting, SSL, backups and platform updates are included in your subscription.

Setup is delivered as a service: we configure, brand and launch your store, connect your domain, assist with your initial product upload, and provide a written onboarding guide and a walkthrough call.

2. Your account

You are responsible for the accuracy of the information you give us, for keeping your admin credentials confidential, and for all activity that happens under your account. Tell us promptly if you believe an account has been compromised.

3. Subscriptions, setup fees and minimum term

Services are billed as a one-time setup fee plus a recurring monthly subscription, charged per shop. The setup fee and the first 3 months of subscription are payable before your store is built.

The first 3 months are a minimum commitment. After that, the subscription continues month to month until you cancel. There is no commission, per-order fee or revenue share on your sales at any time.

4. Currency and taxes

Published prices are listed in US dollars. The billing currency and the exact amount are confirmed in writing on your quote before any payment is taken. Prices are exclusive of any taxes, duties or bank charges that apply in your jurisdiction, which are your responsibility.

5. Price changes

We may change subscription prices. Existing clients will be given at least 30 days' written notice before a new price applies to their account, and you may cancel before it takes effect rather than accept it.

6. Support and bug fixes

Basic how-to support is included on every tier. Genuine defects in our code, meaning something that worked and stopped working, are fixed at no extra cost on every tier, and deployed in a normal release cycle. Response-time commitments differ by plan and are stated on the pricing page.

Support does not cover problems caused by your own hardware, internet connection, third-party accounts, or changes made outside the platform.

7. Custom development

New features, custom design and integrations are scoped and quoted as a separate project. You receive a fixed price in writing before any work begins, and no custom work is started or billed without your written approval.

8. Service availability

We aim for 99.9% monthly availability and monitor uptime continuously, excluding scheduled maintenance and events outside our reasonable control. Scheduled maintenance is announced in advance wherever practical. Unless you hold a signed Enterprise agreement that says otherwise, this is a target rather than a contractual guarantee, and no service credits are payable.

9. Acceptable use

You may not use the platform to sell goods or services that are illegal in your jurisdiction or ours, to infringe anyone's intellectual property, to send unsolicited bulk messages, to attempt to gain unauthorised access to the platform or another client's data, or to impose an unreasonable load on shared infrastructure. Where your goods are regulated, medicines and health products for example, it is your responsibility to hold the licences your regulator requires.

We may suspend an account that breaches this section, and will tell you why.

10. Your data

Your business data, customer data and product catalogue belong to you. We do not sell your data, and we do not share it with third parties except the service providers needed to run the platform, as described in our Privacy Policy.

You may request an export of your products, orders and customer records at any time while your subscription is active, and for 30 days after it ends. After that period we may delete your data from active systems.

POS desktop backups. If your POS desktop licence includes cloud backup, the app uploads backups that are encrypted on your computer; we store them but cannot read them. We keep a copy of each backup's encryption key sealed to a key that only we hold, so we can recover your backup key on a verified request from the account owner. A recovery requires the owner's email confirmation, a verification call to your registered number and approval by one of our senior administrators. Every recovery is logged, you are emailed at each step, and the recovered key opens only the backup you named. You can list and download your cloud backups for 90 days after your licence ends; after that we delete them.

EasyDoc+ backups. EasyDoc+ keeps an encrypted copy of your clinic's data, including patient records, on your own computer and, where your licence includes cloud backup, in our cloud storage up to the quota of your plan. Backups are encrypted on your computer before upload; in normal use only your backup passphrase opens them, and we do not read them. We also hold a sealed copy of each backup's key, which we open only for a recovery you request. If you forget the passphrase, we can recover the key of one backup for you on a verified request from the account owner: you confirm by email, we verify you by a call to your registered number, and a senior administrator approves. The recovered key opens only the backup you named and only on the computer that asked for it. Every recovery is logged in an append-only record, you are emailed at every step, and after a recovery the app requires a new passphrase. You can list and download your EasyDoc+ cloud backups for 90 days after your licence ends; after that we delete them. Even in a recovery we handle only the backup's key, which we re-seal to your computer, never the backup's contents; we hold only record counters (no patient data) to help a restored clinic continue its numbering.

11. Our intellectual property

The platform itself, including its source code, design system and documentation, remains our property. Your subscription grants you a non-exclusive, non-transferable right to use it for the duration of your subscription. Your brand, your logo, your content and your domain remain entirely yours.

12. Third-party services

Payment providers, mobile wallets, social media platforms and courier services operate under their own agreements with you. Their fees are charged by them directly under your own merchant agreement and are never marked up by us. We are responsible for the integration, not for their availability, pricing or decisions.

13. Late payment and suspension

If a subscription invoice is unpaid past its due date, we will contact you before taking any action. A store may be suspended after continued non-payment, and reactivated once the balance is settled. Your data is retained during suspension.

14. Cancellation and refunds

You may cancel at any time once the 3-month minimum term has been served, effective at the end of the current billing period. The current billing period is not refunded and setup fees are non-refundable, as they pay for work already delivered. You keep the right to export your data as set out in section 10.

15. Limitation of liability

To the fullest extent permitted by law, Salengin is not liable for indirect, incidental or consequential damages, or for lost profits, lost sales or lost data, arising from your use of the platform. Our total liability in any 12-month period is limited to the subscription fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

16. Changes to these terms

We may update these terms. Material changes will be notified to active clients by email or WhatsApp at least 30 days before they take effect, and the "last updated" date above will change.

17. Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan, where Salengin is established, and the courts of Pakistan have jurisdiction over any dispute. This does not remove any protection you have under the mandatory consumer law of your own country. We will always try to resolve a dispute directly first, so start by writing to us.

18. Contact

Questions about these terms: support@salengin.com